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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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VJ

April 14, 2026

5  out of  5
rating by VJ
"Did a great job getting everything taken care of"
We responded:
"Thank you very much! Your feedback is a great reminder of why we love what we do. It's always a pleasure helping with your insurance. Austin Tollefson - State Farm Insurance Agent"
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Casey

April 11, 2026

5  out of  5
rating by Casey
"Sarah was super helpful and friendly helping me set up my auto and renters insurance. Definetly 5 stars"
We responded:
"Thank you so much! We’re happy to see your review and thrilled you had a good experience with our Chippewa Falls State Farm office. Thank you for trusting us with your insurance."
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Jessica Rasmussen

March 30, 2026

5  out of  5
rating by Jessica Rasmussen
"Austin was great when through everything and explained it well."
We responded:
"Thank you for your review and business!! It is always a pleasure to go over your coverages and make sure you have the protection you need. "
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Jordan Berry

March 24, 2026

5  out of  5
rating by Jordan Berry
"I recently bought a new car.. I was unsure was insurance was going to be like, but I knew it would be higher for me. After getting some not so favorable rates from other local insurers, I decided to google State Farm. It brought up Austin’s office as the closest. I decided to give him a call and in under 20 minutes he had me fully insured to drive my new car. Not only that, but he also saved me even more money by bundling it with renters insurance. I hung up the phone relieved knowing that Austin had it all under control. He got me my best rate yet. But he wasn’t done there. He then called me to setup an in person meeting to further discuss the coverages I was getting and helped me understand everything and answered any questions I had. After the meeting I felt like I definitely chose the right guy. Look nowhere else folks, call Austin to get the best customer service. 10/10. Thanks man!"
We responded:
"Thank you for your review Jordan!! I am grateful to have your business here! "
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Cole Pyka

March 23, 2026

5  out of  5
rating by Cole Pyka
"I got a quote on my side by side that was a substantially great deal compared to what I was paying through another company. Would recommend!!"
We responded:
"Thanks for your review Cole!! "
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Rob Carter

February 14, 2026

5  out of  5
rating by Rob Carter
"It was quick and painless ! I told them what I wanted and they gave it to me, at an unbeatable price, in a 15 minute visit. No haggling, no feeling I I being pressed for more. They listen, and get you what you need and want. Check them out, even if your already a state farm client."
We responded:
"Thanks for stopping in Rob! We appreciate your business! "
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DLRKP Homestead

January 14, 2026

5  out of  5
rating by DLRKP Homestead
"I had an appointment with Austin about my home and auto insurance and he did a great job explaining everything in detail."
We responded:
"Thank you for your review , always a pleasure to go over your coverages with you!"
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Dawn Schubert

December 18, 2025

5  out of  5
rating by Dawn Schubert
"Appointment with Austin went excellent! Easy to understand and made the changes needed. Emailed him later in day for a quote for a new car. Called back after purchasing car talked to Melissa and she made the next change and sent me new temp cards for our new car."
We responded:
"Thank you for your review Dawn!! Its a pleasure working with you and your insurance needs! "
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Joe Grell

December 9, 2025

5  out of  5
rating by Joe Grell
"Sarah is a wonderful agent and very pleasant person. We are very happy that she is our agent."
We responded:
"Thank you for your review Joe!! Sarah is a very valued member of our team!! "
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Robbyn McGary

December 9, 2025

5  out of  5
rating by Robbyn McGary
"Austin and team are outstanding! Always quick to respond and assist. I also want to note Austin suggested the Drive Safe option for us and we installed it in my 20 year old daughters car shortly after she started driving a few years ago. We forgot all about it until recently she was in an accident, within seconds of the accident I was notified by State Farm of the accident. I pay for another app just to have this service and was never notified by that app service of the accident. I’m so grateful for State Farm and the Drive Safe feature, not only does it keep us informed, it saves us money too!"
We responded:
"I am so grateful your daughter is ok. As we spoke, vehicles can be fixed/ replaced. Thank you for your review and your insurance business!"
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Brett Barnett

December 8, 2025

5  out of  5
rating by Brett Barnett
"Great company major savings, and more coverage!! Well worth a call! They are are so nice to talk to and really will have your interest at heart. Can't speak highly enough of them."
We responded:
"Thank you for your review Brett! We look forward to serving your insurance needs!! Thank you for your business. "
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Lindsay Najbrt

December 1, 2025

5  out of  5
rating by Lindsay Najbrt
"Great communication! Set up was easy and everyone was so friendly!"
We responded:
"Thank you for your review! We are so happy to have you at our agency!! "
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Nick Fellbaum

October 15, 2025

5  out of  5
rating by Nick Fellbaum
"Melissa is great! She’s friendly, knowledgeable and funny too! She answered all my questions and walked me through the whole policy as I compared it to what I already had and I decided that State Farm was indeed the better option for me. I love the personal touch she brings!"
We responded:
"Thank you Nick, we are so happy you walked away confident in choosing us to service your insurance needs!!"
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kathryn sarnstrom

August 28, 2025

5  out of  5
rating by kathryn sarnstrom
"Melissa , was so helpful im 70 years old and she helped me to change all my insurance around she listen to me and made me feel confident in what we where changing"
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Deb nichols

August 21, 2025

5  out of  5
rating by Deb nichols
"Melissa was great to work with. She was responsive and organized and pleasant!"
We responded:
"Thank you for your review!! "
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dayton bowe

April 15, 2025

5  out of  5
rating by dayton bowe
"Very easy to work with Melissa. She had everything prepared when I stopped in and she set me up on auto pay so I didn't have to. Thanks"
We responded:
"Thank you for your review and business. We try our best to make insurance simple here."
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Melissa Greene

April 3, 2025

5  out of  5
rating by Melissa Greene
"Melissa was very pleasant to work with and had rapid response times. She made obtaining homeowners insurance seamless and low drama."
We responded:
"Thank you for your review and business Melissa. Welcome to our agency, we are so happy to have you!"
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Lisa Simon

March 26, 2025

5  out of  5
rating by Lisa Simon
"Austin was very easy to work with and answered all of my questions. He was also very accommodating in getting me in for a virtual appointment to take care of things on short notice."
We responded:
"Thank you Lisa!!"
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Patti Dee

March 19, 2025

5  out of  5
rating by Patti Dee
"Fast service, great rates and friendly service!"
We responded:
"Thank you for your business!!"
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thomas schwarzenberger

February 6, 2025

5  out of  5
rating by thomas schwarzenberger
"great staff, friendly and knowledgeable. makes sure everything I have is covered appropriately, not over insured. Austin is a nice guy, a good guy. talk about life and then insurance stuff."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Melissa Holmen

January 14, 2025

5  out of  5
rating by Melissa Holmen
"I worked with Sarah Cooley to buy insurance here. She is pleasant, efficient, and patiently helped me sort through all the details in buying insurance. I highly recommend."
We responded:
"Thank you for your review!! "
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Andrii Bikir

November 20, 2024

5  out of  5
rating by Andrii Bikir
"Switching from prog****ve I made my insurance bill twice less! 💸 Both over the phone and by email I got the quote in under 10 min. Could start the service as easy and fast as never before."
We responded:
"Thank you so much for your review and auto insurance business!!"
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Jeff Webb

November 1, 2024

5  out of  5
rating by Jeff Webb
"I did some shopping around and they were 1/2 as much for the same coverage!! Great customer service and very knowledgeable!! I highly recommend them!!"
We responded:
"Jeff thank you for your review!! We are grateful for your insurance business!!"
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Jackie Hjelm

September 14, 2024

5  out of  5
rating by Jackie Hjelm
"After many years with another insurance agency - we looked for another agency that could help us reduce costs without reducing coverage. We worked with Melissa at the Tollefson agency in Lake Hallie to increase our home and auto coverage and save $100/month! It was a delight working with Melissa. All our questions answered and we now feel very relieved we made a very good choice w State Farm."
We responded:
"Jackie we are so happy we could connect and earn your business!! Thank you!!"
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Robert Sebesta

September 13, 2024

5  out of  5
rating by Robert Sebesta
"They were very courteous and patient. Also their knowledge is exceptional"
We responded:
"Thank you Robert we are so happy to have your business!!"